Data Security and Compliance

Built on GoHighLevel’s Secure Infrastructure

ServiGo is powered by GoHighLevel, a trusted all-in-one CRM and marketing automation platform. This means that when you use ServiGo, your data benefits from GoHighLevel’s enterprise-grade security, compliance, and infrastructure standards.

GoHighLevel has invested heavily in protecting customer data and meeting global compliance requirements, and ServiGo inherits these safeguards.

Why Data Security Matters

As a CRM platform, ServiGo stores information such as contact details, communication records, and business workflows. Protecting this data is critical to avoid financial loss, reputational damage, and compliance breaches. GoHighLevel’s framework ensures that ServiGo users can operate confidently within strict data protection standards.

Security Measures

Encryption and Infrastructure

In Transit: Data moving between your device and the ServiGo platform is encrypted using TLS.

At Rest: All stored data is secured with AES-256 encryption.

Backups: Automated daily backups and geographically distributed servers ensure data recovery in case of outages.

Firewalls and Monitoring: Intrusion detection systems monitor and block unauthorised access.

User Authentication and Access Control

Multi-Factor Authentication (MFA): Available to strengthen login security.

Role-Based Access Control (RBAC): Admins can limit user access by role or responsibility.

Audit Logs: Activity tracking improves transparency and helps identify suspicious behaviour.

Data Segmentation

Each ServiGo account is isolated from others, preventing cross-account access or contamination of data.

Compliance Framework

GDPR (General Data Protection Regulation)

GoHighLevel complies with GDPR requirements, and ServiGo users benefit from this compliance. Key features include:

Explicit consent mechanisms for data collection

The right to request data deletion (“right to be forgotten”)

Data portability in structured, machine-readable formats

Data Processing Agreements (DPAs) for businesses handling EU data

CCPA (California Consumer Privacy Act)

For customers dealing with Californian consumers, GoHighLevel’s compliance provides:

Clear privacy disclosures

Opt-out options for data sharing

Access requests to view and control data usage

PCI DSS (Payment Card Industry Data Security Standard)

When payments are processed through ServiGo integrations:

PCI-compliant payment processors handle transactions

Sensitive card data is tokenised, reducing exposure

Regular security scans identify and address risks

Additional Safeguards

Automated Backups: Daily backups stored securely in multiple regions

API Security: OAuth 2.0 authentication, rate limiting, and IP whitelisting protect integrations

Real-Time Threat Detection: Continuous monitoring identifies and mitigates risks immediately

Shared Responsibility

While GoHighLevel provides the secure foundation for ServiGo, users also play a role in protecting data. Best practices include:

Enabling MFA on all accounts

Using strong, unique passwords

Keeping operating systems and browsers updated

Managing user roles and permissions responsibly

Conclusion

ServiGo, built on GoHighLevel, offers a platform with advanced data protection, global compliance standards, and a proactive security culture. By combining GoHighLevel’s secure infrastructure with responsible user practices, ServiGo ensures that your customer data remains safe, compliant, and available when you need it.