Privacy Policy

Maintained Group Pty Ltd ABN 91 626 610 062
Effective: 5 September 2025

1. Our Commitment

Maintained Group Pty Ltd (“we”, “our”, “us”) operates the ServiGo platform and is committed to safeguarding your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, storing, and handling personal information.

This policy explains:

What information we collect

How we collect it

Why we use it

How it may be shared

Your rights and choices

By using our website (https://servigo.app), applications, or related services (collectively, Services), you agree to the practices described in this Privacy Policy.

2. What We Collect

The type of information we collect depends on how you interact with us. It may include:

Identification details – name, email, phone number, postal or business address

Account information – login credentials, profile details, preferences

Financial information – payment details processed via secure third-party providers

Communications – enquiries, support requests, surveys, and feedback

Usage data – IP address, browser type, device identifiers, pages visited, session times, and click activity

Location data – if enabled on your device or browser

Other details – any information you provide voluntarily (e.g. during training, events, or integrations)

We do not generally collect sensitive information (e.g. health, religion, ethnicity). If you provide such data voluntarily, you consent to us storing and using it for the purpose it was given.

3. How We Collect Information

We collect personal information in a variety of ways, including when you:

Register or log in to ServiGo

Purchase a subscription or service

Contact us by phone, email, or social media

Interact with our website, apps, or support channels

Respond to surveys, promotions, or events

Integrate ServiGo with third-party software

We may also collect information indirectly from:

Cookies and similar technologies

Analytics and advertising partners (e.g. Google Analytics, Meta)

Publicly available sources or business directories

Authorised representatives acting on your behalf

4. Why We Use Your Information

We use personal information only where it is reasonably necessary to operate our business and provide you with Services, including to:

Deliver, maintain, and improve ServiGo

Process payments and manage subscriptions

Communicate with you (support, updates, marketing, or service notices)

Personalise your experience and show relevant content

Monitor system performance and detect fraud or misuse

Conduct analytics, reporting, and product development

Comply with our legal obligations

We may also use de-identified and aggregated information for research, training, or marketing purposes.

5. Sharing Information

We respect your privacy and will never sell your personal information. We may disclose it to:

Service providers and contractors – for hosting, payment processing, customer support, analytics, or marketing

Third-party platforms – where you choose to connect ServiGo with external apps (e.g. CRMs, social media, booking tools)

Professional advisers – such as auditors, lawyers, or insurers

Government authorities or regulators – where required by law

Business transactions – in the event of a merger, acquisition, or sale of assets

Some of these third parties may be located outside Australia (e.g. cloud hosting providers). Where information is transferred overseas, we take reasonable steps to ensure compliance with APP 8.

6. Cookies and Tracking Technologies

ServiGo uses cookies, pixels, and similar technologies to:

Recognise users and remember preferences

Improve site performance and security

Analyse usage patterns

Deliver targeted advertising

You can adjust your browser settings to block or delete cookies, but some features of the Services may not function properly if you do.

7. Data Storage and Security

We take reasonable physical, electronic, and procedural safeguards to protect personal information against loss, misuse, or unauthorised access. These measures include:

Secure servers and firewalls

Password-protected systems

Restricted staff access

Data encryption where appropriate

Despite these measures, no system is completely secure. We cannot guarantee the security of information transmitted over the internet and you provide it at your own risk.

8. Your Rights

Under the Privacy Act, you have rights to:

Request access to personal information we hold about you

Request correction of inaccurate or outdated information

Opt out of marketing communications

Complain about how your information has been handled

To exercise your rights, contact us using the details below.

9. Direct Marketing

We may use your contact details to send you information about ServiGo products, services, and promotions. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

10. Retention of Information

We keep personal information only for as long as necessary to provide Services or comply with legal obligations. When no longer required, we take reasonable steps to destroy or de-identify it.

11. Complaints

If you have a privacy concern, please contact us first. We will respond promptly.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

Phone: 1300 363 992

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes. Updates will be published on our website with a revised “Effective Date”.

13. Contact Us

For privacy questions, access requests, or complaints, please contact us.